Terms and Conditions


Disclaimer

The material contained in this Website has been produced by Langham Beauty Limited (“LBL”), LP Beauty Limited (“LPBL”) and Eagle Property Management (CP) Limited (“EPM”). Your use of this Website is subject to the following terms and conditions.

  1. The contents of this Website are for your general information only. No representation or warranty is given by LBL, LPBL or EPM with regard to their accuracy or completeness. No information at this Website shall constitute an invitation to invest in LBL, LPBL or EPM. Neither LBL, LPBL and EPM nor any of their respective directors, officers, employees, agents, the affiliated club and the eStore of LBL, LPBL, Great Eagle Holdings Limited and its subsidiaries and Champion Real Estate Investment Trust (“Champion REIT”) and its subsidiaries shall be liable for any loss, damage or expense arising out directly or indirectly of use of or reference to material of this Website or this Website or otherwise, whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation or infringement of any intellectual property rights) for direct loss,  consequential or indirect loss (including but not limited to loss of profit) or liability of any person using, or making reference to, any material of this Website to any other person.
  2. Each of LBL, LPBL and EPM makes no representation or warranty on the information provided or produced by any other websites or other links to any other websites, which may be accessed through this Website. Each of LBL, LPBL and EPM expressly disclaims any liability for any loss, damage or expense, arising directly or indirectly from the use of, the reference to or in reliance upon, any part of the contents contained in such websites.
  3. This Website may contain materials in which third parties have proprietary rights, including without limitation logos or brand names, which are the trademarks of third parties. Each of LBL, LPBL and EPM does not grants any licence regarding their use. Each of LBL and the affiliated club and the eStore of LBL, LPBL and EPM disclaims any liability with regard to infringement of such third party rights.
  4. Unless otherwise stated, the contents of this Website are subject to the copyright of, and may not be reproduced without the approval of, LBL, LPBL and EPM, except that any person uses, or making reference to, any material of, this Website may reproduce extracts by printing or downloading to a hard disk from this Website for non-commercial, informational and personal uses only. However, none of the contents of this Website may be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). No links to this Website may be included in any other website without LBL’s, LPBL's or EPM’s written authorisation.
  5. LBL and the affiliated club and the eStore of LBL, LPBL, EPM, Great Eagle Holdings Limited and its subsidiaries and Champion REIT and its subsidiaries are not manufacturers, producers or suppliers of products or services, and LBL and the affiliated club and the eStore of LBL, LPBL, EPM, Great Eagle Holdings Limited and its subsidiaries and Champion REIT and its subsidiaries are not responsible for the quality or service of any product. For inquiries related to product quality or service, please contact the relevant merchant, producer or manufacturer directly.
  6. Either LBL, LPBL or EPM may from time to time review the contents of this Website and where appropriate, update such contents to reflect any change in the circumstance accordingly without any prior notice.

Privacy Policy

The information that we collect and store during normal use of this Website is governed by our Privacy Policy, which can be found in this Website.


Privacy Policy

  1. Our Commitment to Protect Your Privacy
    1. We, Langham Beauty Limited (“LBL”) and its affiliated Club and its eStore, LP Beauty Limited (“LPBL”) and Eagle Property Management (CP) Limited (“EPM”), are committed to safeguarding your privacy. To ensure that you can make informed decisions and feel confident about sharing certain Personal Data (as defined below) with us, please read this Privacy Policy to understand how we collect, process, transfer and protect your Personal Data, and the choices you have concerning how your Personal Data is processed by us. For the purposes of applicable data protection law, LBL, LPBL and EPM are data user. 
    2. In this Privacy Policy, “Personal Data” means any personal information which on its own or combined with other information relates to and identifies (directly or indirectly) a living individual.
    3. We may revise this Privacy Policy at any time by updating this posting. You should visit this page periodically to review this Privacy Policy and any revisions.
    4. The laws of certain countries require us to provide you with additional information about our processing activities in relation to your Personal Data, and we have included separate sections to deal with these. Please refer to all sections which apply to you. For example, if you are in the EU and the processing of your Personal Data is subject to the EU General Data Protection Regulation ("GDPR"), please also refer to sections 10 to 12.
  2. Collection of Personal Data
    1. The provision of Personal Data to us is on a voluntary basis. If you fail to provide sufficient information, we may not be able to process the membership application or to provide you with some or all of our services.
    2. Examples of Personal Data about you that we may collect include:
      1. Your personal details such as your name, gender, month of birth and place/country of residence;
      2. Your membership details such as your membership details, password and records of your transactions, accrual and redemption activities;
      3. Your contact information such as your mobile numbers and email addresses;
      4. Your preferences such as your interests, opinions, hobbies and destinations you are interested in;
      5. Your responses to market surveys and contests conducted by us or on our behalf;
      6. Records of any correspondence with you such as those by email, telephone, mobile short messaging service (SMS), multimedia messaging services (MMS), cross-platform mobile messaging application (e.g. smartphone messaging application) or postal correspondence and any interactions you have with our staff or representatives;
      7. Details of your visits to our website, your use of our official social media pages and our mobile applications and information that you look at; and
      8. Information collected through the use of closed circuit television systems and other security systems when you visit the premises of LBL at Langham Place Mall.
  3. How We Collect Personal Data
    1. We may receive some Personal Data from you directly, for example where you contact us or apply for LBL’s affiliated club membership or apply for registration as customer of eStore for using the eStore or make order for buying goods or services from eStore. 
    2. We may collect or obtain some Personal Data in the course of our relationship with you, for example:
      1. When you make your Personal Data public, such as by making your Personal Data publically available on your social media profile, or such as Personal Data you make public by making any public post on social media.
      2. When you download, install, or use our mobile application. 
      3. When you visit our website.
    3. We may also collect or obtain some Personal Data about you from third parties such as: (a) our service providers and agents; (b) the third parties that we partner with in connection with LBL’s affiliated club or its eStore; (c) our third party marketing and research partners; and (d) providers of third party websites, apps and social media platforms. 
    4. When you visit our website, we may use cookies and other technologies to automatically collect the following information:  
      1. Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors.
      2. Information about your visit, including the websites you visit before and after our website and products you viewed or searched for.
      3. Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
      4. Similar information for additional content that can be accessed from website pages, such as opening or printing documents or which videos are played and for how long.
    5. If you do not want to receive a cookie when using our website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then refuse upon such notice. However, by disabling cookies, you may not be able to take full advantage of our website.
    6. If you provide us with information about other individuals, you must tell those individuals and let them know where they can find a copy of this Privacy Policy.
  4. How we use your Personal Data
    1. We process your Personal Data for the following purposes: 
      1. To provide our services to you;
      2. To administer your LBL’s affiliated club membership and other partner loyalty programmes or your application for registration as customer of eStore for using LBL’s eStore or your order for buying products or services from LBL’s eStore;
      3. To tailor and personalise (including through profiling activities) services which may be of interest to you;
      4. To provide customer support;
      5. For marketing and promotion purposes; 
      6. To interact with you on social media;
      7. For improvement of customer services;
      8. To perform appropriate anti-fraud checks such as credit checks and reference check
      9. For managing and providing for the safety and security of our guests, customers, visitors, employees or users; and
      10. For legal and administrative purposes.

        The processing of your Personal Data is necessary for our legitimate interests when we process your Personal Data to tailor and personalise services which may be of interest to you, to provide customer support, for marketing and promotion purposes, to interact with you on social media, and for improvement of customer services.

        Where necessary to comply with applicable laws, we will seek your consent to process your Personal Data.

        In some cases it will be necessary for us to process your Personal Data in order to comply with our legal and regulatory obligations, for example where we process your Personal Data for legal and administrative purposes.  

        Where we process your Personal Data to provide our services to you, or to administer your LBL’s affiliated club membership, and other partner loyalty programmes or your application for registration as customer of eStore for using LBL’s eStore or your order for buying products or services from LBL’s eStore, we do so because it is necessary in order for us to perform our contractual obligations towards you.
  5. Who We Share Your Personal Data with
    1. Service providers
      1. We may share your Personal Data with our service providers in connection with the services and products provided to or requested by you. These include any agent, contractor or third party service provider who provides administrative, marketing and research, data processing, telecommunications, computer or other services to us in connection with the operation of LBL and its affiliated club or its eStore, LPBL and EPM.
      2. We may also disclose your Personal Data to third parties who provide marketing services or conduct marketing or social interaction activities on our behalf such as campaigns, contests, sweepstakes, market research, customer surveys and data analytics.
      3. Subject to having obtained appropriate consent from you where necessary, we may also disclose your Personal Data to our third party marketing partners in order that they may market their products and services to you.
      4. We may, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.
    2. Third parties required by law
      1. We may disclose your Personal Data to governments and regulatory authorities and bodies and to other individuals, bodies and organisations such as dispute resolution, prosecution and law enforcement agencies, regulatory bodies and/or legal advisers for compliance with applicable laws, rules, regulations, codes, and/or guidelines and/or any person or entity to whom we are under a binding obligation to make disclosure under the requirements of any law, rule, regulation, code and/or guideline and/or order of any competent court of law, law enforcement agencies and/or regulatory bodies, but such disclosure will only be made under proper authority.
    3. Within our group of holding companies, subsidiaries and affiliates
      1. We may share your Personal Data among our other offices, affiliates and locations to administer our services and products, to send you information about products and services that may be of interest to you and conduct the other activities described in the Privacy Policy.
    4. Business transfer
      1. We may transfer your Personal Data to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets.
  6. Children's Privacy
    1. If you are under the age of 18, consent from your parent or guardian is required before you provide us with any personal data. You must be at least 16 years old to register for LBL’s affiliated club membership or to make your application for registration as customer of eStore for using LBL’s eStore or your order for buying products or services from LBL’s eStore. We will not knowingly collect Personal Data about children under the age of 16. If you are under the age of 16 you should not provide Personal Data to us. If we become aware that a person under 16 has provided Personal Data to us, we will securely destroy such data.
    2. Individuals between the age of 16 and 18 may register for LBL’s affiliated club membership or to make your application for registration as customer of eStore for using LBL’s eStore or your order for buying products or services from LBL’s eStore and provide us with their Personal Data, provided they obtain the prior consent of an individual who holds parental responsibility for them.
  7. Security of Your Personal Data
    1. No data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Data in accordance with the requirements of data protection legislation.
    2. All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected. Any of our employees with access to Personal Data are required to sign a declaration of secrecy to declare compliance with our Code of Conduct and not to disclose any Personal Data of a LBL’s affiliated club member or a customer of the eStore of LBL without our authorisation.
    3. You are responsible for keeping any information that we send to you confidential and for complying with any other security procedures that we notify you of. In particular, where you have chosen a password which enable you to access our mobile applications, we ask you not to share your password with anyone.
  8. Retention period
    1. Our retention periods for Personal Data are based on business needs and legal requirements. We will only retain your Personal Data for as long as is necessary for the processing purpose(s) for which it was collected, any other permitted linked purpose and to the extent permitted by applicable law.
    2. Where Personal Data is no longer needed, we either irreversibly anonymise the data (and the anonymised information will be retained) or securely destroy the data. If you choose to terminate your LBL’s affiliated club membership or registration as customer of eStore with the methods as set out in section 9 of this Privacy Policy, your Personal Data will also be either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.
  9. Your Rights and Contacting Us
    1. General rights - You have the right (subject to various exceptions and in accordance with data protection legislation in your country) to access certain Personal Data held about you and correct any inaccuracies by contacting the LBL Data Protection Officer. We may charge a reasonable fee for the processing of any data access request in accordance with data protection legislation in your country. You also have the right to raise a complaint about our processing with the data protection regulator in your jurisdiction by contacting the LBL Data Protection Officer as set out in section 9.6 below.
    2. Updating Personal Data - You have the right to have incomplete or inaccurate personal data that we process about you rectified. You can update your Personal Data at any time by (a) mobile applications; or (b) contacting the LBL Data Protection Officer.
    3. Right to opt out of direct marketing - You have the right to ask us not to process your Personal Data for direct marketing purposes.  You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Data.  You can also exercise the right at any time after we have collected and used your Personal Data for direct marketing purposes by (a) following the opt-out instructions contained in the relevant communications; or (b) contacting the LBL Data Protection Officer. Please note that if you choose to unsubscribe or opt out of marketing communication, we will still send you communications about the services we provide to you where these communications are not direct marketing.
    4. Right to cancel LBL’s affiliated club membership or registration as customer of eStore - You can exercise your right to cancel your LBL’s affiliated club membership or registration as customer of eStore by contacting the LBL Data Protection Officer at any time.  If you choose to terminate your LBL’s affiliated club membership or registration as customer of eStore, your Personal Data will be either irreversibly anonymised and the anonymised information such as spending and redemption record of such ex-member will be retained for analytic and market research purpose or securely destroyed.
    5. Right to refuse LBL and its affiliated club or its eStore, LPBL or EPM to transfer or disclose personal data to LBL’s, its affiliated club’s or its eStore’s, LPBL's or EPM’s contractors - You can exercise your right to refuse LBL, its affiliated club or its eStore, LPBL or EPM to transfer or disclose your personal data to LBL’s, its affiliated club’s or its eStore’s, LPBL's or EPM’s contractors by contacting the LBL Data Protection Officer at any time. By exercising your right to do so, your LBL’s affiliated club membership or registration as customer of eStore will be cancelled simultaneously. Your Personal Data will be either irreversibly anonymised (and the anonymised information will be retained) or securely destroyed.
    6. Contacting the LBL Data Protection Officer
      You have the right to contact the LBL Data Protection Officer at any time with any of the following methods to exercise any of your rights as set out in this Privacy Policy:
      1. In person (please proceed to [•] between 11:00 a.m. (Hong Kong time) and 22:00 p.m. (Hong Kong time)); or
      2. By email (please send your member name, registered email and mobile number to [•]; or
      3. By post (please send your member name, registered email and mobile number to the LBL Data Protection Officer, [•].
    7. We ask for your personal details in order to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

      For individuals in the EU, the following sections 10 to 12 apply to you in addition to sections 1 to 9 above. 
  10. Processing of special categories of Personal Data
    1. Under European data protection law (EU DP Law), certain categories of Personal Data are considered particularly sensitive and therefore as needing additional protection. We will collect and handle some sensitive Personal Data about you, for example, when we handle requests for special medical assistance or your specific requirements.
    2. We will ask you for your consent when processing this type of Personal Data, unless we are otherwise permitted to process such Personal Data under EU DP Law or the laws of the EU member state in which you are based.
  11. Transfers of your Personal Data outside of the European Economic Area
    1. Your Personal Data will be accessed by staff or suppliers, transferred, and/or stored outside the EEA. This may also include other countries which may have a lower level of data protection than under EU DP law. 
    2. When we transfer Personal Data from inside the EEA to outside the EEA, we will use appropriate safeguards to protect the Personal Data. For example, we will transfer your Personal Data subject to European Commission approved contractual terms that impose different data protection obligations directly on the recipient, or as otherwise permitted under EU DP Law. 
    3. Please contact us as set out in section 9.6 of the Privacy Policy if you would like to see a copy of the specific safeguards we apply to the export of your Personal Data.
  12. EU customers only: Your rights under the GDPR
    1. For the purposes of applicable data protection law, the data controller is LBL, LPBL and EPM.
    2. In addition to section 9 of this Privacy Policy, if you are in the EU and the processing of your Personal Data is subject to the GDPR, you have the rights under EU DP Law (if applicable) to:  

      a) delete Personal Data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims;  

      b) restrict our processing of your Personal Data where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it;

      c) where the legal justification for our processing of your Personal Data is our legitimate interest, object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim;

      d) obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you; and  

      e) where you have consented to our processing of your Personal Data, withdraw your consent at any time, free of charge This includes cases where you wish to opt out from marketing messages that you receive from us.
    3. You may exercise these rights by contacting us at the contact details in section 9.6 of this Privacy Policy. Please note that we will not charge a fee when we deal with your requests in the exercise of these rights (including the rights provided for in section 9 of the Privacy Policy).
    4. If we are unable to resolve an inquiry or a complaint, you have the right to contact the data protection authority of the EEA country which you are in or to which the issue relates.
  13. Contact details
    1. If there are any questions or concerns regarding this Privacy Policy, please contact us as follows:

      by email: [•]; or

      by post: LBL Data Protection Officer, [•]
  14. Interpretation of this Privacy Policy
    1. The English version of this Privacy Policy will prevail wherever there is any inconsistency or conflict between the English and Chinese version.
    2. If the processing of your Personal Data is subject to the GDPR, and there is any inconsistency or conflict between the provisions in sections 1 to 9 and sections 10 to 12, the provisions in sections 10 to 12 will prevail.

Terms and Conditions

Eligibility to Purchase and Points to Note

  1. Be in possession of a valid Credit/Debit card (Visa or Mastercard) issued by a licensed bank in Hong Kong which is acceptable to this Website in its discretion.

  2. Providing personal and payment details that are warranted by you to be both valid and accurate (real name, email address, phone number, billing information and other requested information as indicated on this Website)

  3. In placing an order with us, you authorise this Website to process a charge or charges on your Credit/Debit card account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your personal data.

Pricing

  1. Prices are shown on this Website in Hong Kong Dollars (HKD).

  2. Prices displayed on this Website at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on this Website are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products or services that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

  3. If your Credit/Debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Payment

  1. This Website only accepts payments made by a valid Credit/Debit card (Visa and MasterCard).

  2. By placing an order using one of the above Credit/Debit cards and also by electing to use online payment methods, you confirm that the Credit/Debit card(s) used is yours or that you have been authorised by the owner of the Credit/Debit card(s) to use it in line with the terms and conditions of using the Credit/Debit card(s) as prescribed by your card issuer. If your card issuer refuses to authorise payment to LBL, we will not be liable for any delay or non-delivery of products or services to you.

  3. By submitting an order, the customer authorizes this Website to charge the customer's designated credit card based on the total amount of the order.

  4. We send you an email to confirm the payment has been accepted. Title in the merchandise does not pass to you until payment has been fully received, and risk shall pass to you upon delivery.

  5. All orders are subject to availability and confirmation of the order price.

  6. Items which have been placed in shopping cart are not reserved and may be purchased by other customers.

  7. If the payment process is not completed and the item is sold out, the checkout will not proceed.

  8. We may change at any time the method by which payments for this Website may be effected and such changes may be notified by notice as shown on this Website.

  9. All orders shall not be cancelled or refund upon payment settlement at this Website.

Points to Note

  1. All products or services sold at our Website are for customers’ private use only and shall not be commercially resold or otherwise exploited.

  2. This Website has the absolute discretion to refuse registration of any person as a Customer and to terminate the registration of any Customer for any reason whatsoever.

  3. LBL reserves the right to change, modify or otherwise alter these Terms from time to time without prior notice.at anytime. The Customer is advised to review the Terms in this Website periodically.

  4. In case of dispute, LBL reserves the right for final decision.